Returns
Eligible unused items can be returned after contacting support. Because items are printed on demand, always contact us before sending anything back.
Returns & Exchanges
Returns & Exchanges
Because products are printed after checkout, returns work slightly differently from a traditional stocked shop. The tone stays human, but the rules stay clear.
Exchanges
Need another size or model? Contact us with your order number. We will confirm whether an exchange is possible for your item.
Damaged or misprinted items
If an item arrives damaged, misprinted, or clearly incorrect, email photos and your order number to hello@onblockchain.store. We will work on a replacement or refund solution.
Refunds
Refunds are reviewed after the return is approved and received, or after a fulfilment issue is confirmed. Payment provider processing time can vary.
Return shipping costs
Return shipping costs are paid by the buyer, unless the issue is caused by a damaged item, misprint, wrong item, or fulfilment error.
How to request a return
Email your order number, email address used at checkout, reason for return, and photos if relevant. We will reply with next steps.